Shipping policy
For Domestic Orders, every effort will be made to ship your online orders within two business days of purchase via UPS or USPS. But please understand that we cannot guarantee the delivery date and all orders are subject to product availability. Please contact us for any time-sensitive orders.
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For standard and ground shipments, orders placed Monday through Sunday for in-stock items, will be processed within 2 business days.
For expedited shipments, orders placed Monday through Friday by 11:00 am EST (excluding holidays) for in-stock items, will be processed within the same day or next business day. Expedited shipments placed on Saturday or Sunday will be processed on the following business day. Orders placed after 11:00 am EST, Saturdays, Sundays or holidays for in-stock items, will be processed within the next or following business day.
* Business Days are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays or the following holidays: New Year’s Day (the 2nd is a "Limited Service Day for UPS), Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday, Day after Thanksgiving Day, Christmas Eve, Christmas Day (the 26th is a "Limited Service Day for UPS) and New Year's Eve. If you have any concerns regarding when your order will arrive, please contact us at cs@shizencha.com
